An online statistical analysis of the hotel management and operation performance model

Abstract With the rapid development of Internet technology, field hotel management has begun to carry out informatisation construction, through which level and operational efficiency hotels can be improved. The traditional work with a complex structure cumbersome process is facing huge challenges. Therefore, this paper aims design, develop implement small medium-sized system based on customer relationship (CRM), according characteristics management. Management setting reduce operating costs increase profitability by using system. department employee performance appraisal divided into four dimensions, finance, customer, internal business process, learning growth for job analysis key indicator method lock indicators, ignore or omit irrelevant insignificant indicators. Then analytic hierarchy used scientifically determine weights. Delphi in-depth interview methods are complete construction system, constructed CRM achieve hotel's strategic goals, thus completing fundamental goal model. slacks-based measure model assumption variable returns scale, considering that input redundancy output deficiency ineffective decision-making units measured their slack. This defines inefficiency as ratio slack actual input, output. total rate industry in China's provinces regions 0.458, while 0.077, indicating if investment reduced 47.8% average increased 6.9% average, these all relatively effective. Finally, overall will evaluated, set safe, convenient friendly developed.